Verify that your computer (and other computers, if available) is able to get on the Internet to ensure that your computer is not encountering an internet connection issue. If your internet is working and you are still unable to get your emails, submit a Support Ticket we will get in touch with you as soon as possible.
Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED's on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received. If you have questions or concerns, submit a Support Ticket and someone will get back to you ASAP.
Operating systems should be set to automatically update, so this is taken care of for you. Some companies will enforce this as a policy in which case you will see a message to let you know this is managed by a system administrator. Please note that platforms including Windows XP and Vista are no longer supported. Here at Raven Business Solutions, LLC, we handle all updates for customer computers. If you have questions or concerns, submit a Support Ticket and someone will get back to you ASAP.
This is an extremely frustrating problem that happens more often than we like. First, try to make a call to another number and see if the line is still staticy then. Next make sure the phone/network cable is securely plugged into the phone and the wall. While checking the connections, make sure the cable is free of damage, even some small kinks can cause static. If you still have staticy calls, submit a Support Ticket and we will get back to ASAP
Microsoft Internet Explorer users can go to 'Tools' (or the little cog icon in the top left), then go to 'Safety' and choose 'Delete browsing history...', you can then choose to delete your Internet cookies. In Google Chrome, go to Settings > 'More Tools' > 'Clear browsing data...'. Firefox users can go to 'History', then choose 'Clear recent history...'.
First, you can check to see if it is infected, as many viruses and malware programs can significantly slow your computer down. Antivirus software is only as good as the viruses that are already known. If you file a Support Ticket, we can explore this possibility as well as any other potential causes of computer slowdown.
-Check to see if the phone/network cord is connected at the phone and the wall and is free of obvious damage.
-Check that the power cable is nice and tight in the phone.
-Restart the phone by unplugging the power cable from the wall or back of unit, waiting 10 seconds, and plugging it back in.
-If you are still unable to get dialtone, submit a Support Ticket and someone will get in touch with you as soon as possible.
Websites can be a very tricky beast. First, make sure that you have a good internet connection by trying another website. Next, try to delete your cookies and try again. If you are still unable to get to your website, submit a Support Ticket and someone will get back to you ASAP.